Privacy Policy

Privacy Policy for GLOWRAZ

 

At GLOWRAZ, your privacy is a top priority. This Privacy Policy explains how GLOWRAZ ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website, www.glowraz.com

By accessing or using our Site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

We collect various types of information from and about you, including:

  • Personal Information You Provide Directly:

    • Contact Information: Name, email address, shipping address, billing address, phone number.

    • Payment Information: Credit card details (processed securely by our payment gateway, we do not store full card numbers).

    • Account Information: Username, password (encrypted), and account preferences.

    • Order Information: Details of products purchased, transaction history.

    • Communications: Information you provide when contacting customer support, participating in surveys, or engaging with us on social media.

  • Information Collected Automatically (from your device):

    • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, click patterns, and other interactions with our Site.

    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to track your browsing behavior, remember your preferences, and serve targeted advertisements. 

  • Information from Third Parties:

    • We may receive information from third-party services like payment processors, shipping partners, and marketing/advertising partners to help us fulfill orders, improve our services, and deliver relevant advertisements.

 

2. How We Use Your Information

 

We use the information we collect for various business purposes, including to:

  • Fulfill Orders: Process your purchases, manage payments, ship products, and handle returns/exchanges.

  • Provide Customer Service: Respond to your inquiries, provide support, and resolve issues.

  • Manage Your Account: Create and maintain your GLOWRAZ account.

  • Improve Our Site & Services: Analyze Site usage, troubleshoot technical issues, develop new products/features, and enhance user experience.

  • Marketing & Promotions: Send you marketing communications, newsletters, special offers, and personalized advertisements (where you have opted in or where legally permitted).

  • Security & Fraud Prevention: Protect the security and integrity of our Site, prevent fraudulent transactions, and detect malicious activity.

  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

 

3. Sharing and Disclosure of Your Information

 

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, order fulfillment, data analysis, marketing, and customer service. These providers only have access to the personal information needed to perform their functions and are obligated to protect it.

  • Payment Processors: Your payment information is securely shared with our payment gateways (e.g., Shopify Payments, PayPal, Stripe) to process your transactions.

  • Shipping Partners: Your name, address, and contact information are shared with shipping carriers (e.g., USPS, FedEx, UPS) to deliver your orders.

  • Marketing & Advertising Partners: We may share aggregated or anonymized data, or information collected via cookies, with advertising partners to measure ad effectiveness and deliver targeted promotions.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the business assets.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 

4. Cookie Policy

 

Our Site uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

  • What are Cookies? Cookies are small data files stored on your device that allow a website to remember your actions or preferences over time.

  • How We Use Them: We use cookies for:

    • Essential Functionality: To make our shopping cart work, log you into your account, and ensure site security.

    • Performance & Analytics: To understand how you use our Site, which pages are most popular, and to identify areas for improvement.

    • Advertising & Personalization: To show you relevant products and offers based on your browsing history and interests.

  • Your Choices: You can typically set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

 

5. Your Choices and Rights

 

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

  • Access & Correction: You may have the right to access and update your personal information in your GLOWRAZ account.

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting us directly.

  • Do Not Track (DNT): Some web browsers offer a "Do Not Track" signal. We do not currently respond to DNT signals.

  • Data Deletion: In certain circumstances, you may request the deletion of your personal information. Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations.

 

6. Data Security

 

We implement reasonable security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

7. Children's Privacy

 

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

 

8. Third-Party Links

 

Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By Email: support@glowraz.com